Home About Treatments Our team Our Doctors Our Clinical Team Our Patient Coordination Team Our Administrative and Management Team Sanitation and Support Services Our clinics Blog Contact Book appointment

Patient Rights

Throughout your care, respect, information and safety are assured. You and your family have the right to a dignified, transparent and safe treatment experience at every step.

Our Commitment

Your rights are the foundation of your care

As the Private DOC Oral and Dental Health Clinic, we regard the rights of our patients and their families as an inseparable part of our clinical culture. Every patient, regardless of their background, beliefs or condition, can expect equal, kind and safe service.

Your personal health information is kept confidential in accordance with applicable laws and regulations, in particular the provisions of the KVKK. You are encouraged to participate in your treatment decisions, ask questions and receive clear information about the process.

The following rights are our commitment that applies to every service you receive at our clinic.

A dentist and patient reviewing the treatment plan together

Privacy

Dignity and privacy

We treat you and your family with respect and protect your personal information, your beliefs and your privacy during treatment.

Dentist and patient in a safe clinical environment

Right to Respect and Dignity

Patients and their families have the right to always be treated with respect, courtesy and dignity, regardless of their background, beliefs or condition.

Right to Privacy and Confidentiality

Patients have the right to expect their personal health information to be kept confidential and secure in accordance with applicable laws and regulations (e.g. HIPAA / KVKK). Family members' involvement in the patient's care will only take place with the patient's consent, unless otherwise required by law.

Right to Privacy During Treatment

Patients have the right to privacy and comfort during their examinations and treatments, including appropriate draping and positioning practices.

Right to Respect for Cultural and Religious Beliefs

Patients and their families have the right to have their cultural, religious and spiritual beliefs respected. Where possible, reasonable arrangements will be made to ensure their comfort.

Decision

Information and decision

The diagnosis, options and risks are shared openly. It is your right to give consent, to participate or to refuse treatment.

Right to Access Information

Patients and their families have the right to receive clear, accurate and understandable information about the patient's diagnosis, treatment options, possible risks and expected outcomes. This also includes the right to access their medical records upon request.

Right to Informed Consent

Patients have the right to make decisions about their treatment and care based on a full understanding of the information provided to them. They have the right to give or refuse consent for any procedure and may withdraw their consent at any time without facing any sanction.

Right to Choose and Participate in Treatment Decisions

Patients and their families have the right to actively participate in the planning and delivery of their care. They are encouraged to express their preferences, ask questions and be involved in decision-making processes.

Right to Refuse Treatment

Patients have the right to refuse or discontinue treatment and, as long as they understand the consequences of their decisions, they will not be subjected to any penalty (sanction) for exercising these rights.

Care

Quality care

Our competent team provides safe care with evidence-based protocols; pain control, a second opinion and follow-up are your rights.

Right to Quality Care

Patients have the right to receive safe and high-quality care provided by qualified and competent professionals. The clinic is committed to maintaining a standard of care consistent with best practices and evidence-based protocols.

Right to a Second Opinion

Patients have the right to obtain a second opinion from another qualified health professional regarding their diagnosis or treatment options.

Right to Pain Management

Patients have the right to receive an adequate level of pain relief (pain control) and to be informed about the available pain management options during and after procedures.

Right to Continuity of Care

Patients have the right to receive continuous and coordinated care, including appropriate follow-up after treatments, and to have their needs met in a timely manner.

Support

Trust and support

You can share your concerns without hesitation. A safe environment, transparent pricing and support services when needed are by your side.

Right to Express Views (to Be Heard)

Patients and their families have the right to voice their concerns or complaints about the care or services provided without any fear of retaliation. The clinic will provide a clear process for reporting concerns and will address them in a timely and appropriate manner.

Right to a Safe and Secure Environment

The clinic provides a safe environment for all patients, visitors and staff by adhering to infection control measures and other safety protocols.

Right to Be Informed About Costs

Patients and their families have the right to be informed about the costs of procedures, treatments and services before they are provided. The clinic will offer a transparent breakdown of fees and the available payment options.

Right to Access Support Services

Patients and their families have the right to access counselling, support services and guidance (advocacy) services when needed to help them understand the treatment, make decisions or cope with illness.